Workplace is synonymous to challenge. Enduring pressure from every quadrant people there have to perform well to meet business deadlines, maintain growth momentum while keeping stakeholders satisfied in the periphery of compliance set by state governing bodies. Therefore, it has become an obligation for businesses to have a reliable IT support team to keep their people at the winning edge nudging challenges set forth by rivals and growing customers’ expectations. The phrase desktop management services is a bit ambiguous one. Its scope is not confined to desktops or workstations that are available in the work environment but extends to cover laptops, notebooks, smartphones and other handhelds that people are accustomed with. Broadly speaking desktop management is a component of IT management that administers all components of an organization’s information systems. Network management and database management are its associated subdomains.
The discipline of desktop management includes installation, update, upgrade, repair and maintenance of hardware and software components required at a workplace by different users or user-groups. Administering user permissions and maintaining security-related tasks, such as patch management, combating viruses and spyware, and controlling greynet applications (programs installed without corporate approval, such as instant messaging, file sharing programs, and RSS readers) have also taken center-stage of the task.
The trend of outsourcing has eclipsed the desktop management services as well. Today, businesses prefer to go for multi-year or annual contract with IT support vendors to manage their operating desktop/client platforms. Techvedic, the leading Information and Communication Technology enterprise, empowered by skilled IT experts equipped with state-of-the-art IT tools is ready to provide client site or off-site desktop management services at clients’ behest. Generally the task is assigned to a CIO (Chief Information Officer) with decades of experience in delivering high-quality desktop management services. And it’s the responsibility and obligation of the CIO to take care of the entire end-user environment. Regulation and management of application services (client- and server-based) including testing and remediation, application packaging, sequencing and virtualization, and migration services are also part of the desktop management, thereby allowing entrepreneurs to proscribe technical complexities related to deployment cycles and performance problems and stay focused on their core business objectives.
Date: September 22, 2014