Google+

Techvedic presents flexible and scalable Pro Technology Support or IT outsourcing solution for entrepreneurs in retail marketing, IT and software, consumer electronics, home automation or any other technology sector. These are aimed at enhancing their customers’ experience (CX) with respect to their marketed products or services, which can be instrumental in gaining competitive advantage.

What is customer experience and why is it so important today? Harvard Business Review believes customer experience is the cumulative experience of a customer across multiple touchpoints or channels of a brand. It decides the strength of the rapport built between a customer and its brand. Impact? It’s huge. In one of its survey, it found that brands focused on CX reaped massive rewards: increased customer satisfaction, increased revenue and reduced churn. In another study by Accenture, it was found that 53 per cent of US consumers switch their service providers on account of poor service.

IT Outsourcing Solution: Objectives

  • Increasing brand value proposition
  • Exploring new revenue opportunities
  • Managing consistent brand experiences across multiple channels
  • Nurturing the customer-relationship
  • Reducing liabilities on brands’ warranty programs

&

Pro Technology Support programs: Scope of Services

Techvedic brings a comprehensive and professional IT support or IT outsourcing solution matching the needs of the customers of its clients. Expected or unexpected, simple or complex, experienced and certified technicians of Techvedic are ready to brave all technical challenges that may come across the customer’s life-cycle.

Onboarding ServicesOnboarding Services

Customers choosing a product/service for the first time are more excited than others. A brand needs to capitalize that sentiment well.

To let our partners succeed in doing so, we provide:
  • Setup and installation services
    Whether it’s a computer, peripheral, tablet, phone, TV, home theatre, or any other IoT device, we can set up and configure all to make it work as per your warranty terms and conditions and consumers’ expectations.
  • Network setup services We can help your customers to effortlessly manage their wired/wireless network. We can set up routers and configure them well to let customers share their computers, peripherals, Internet, storage media, and more in an uninterrupted and error-free state.

 

Problem ResolutionProblem Resolution

Our technicians can diagnose, troubleshoot or fix any software or hardware issues that may stem up at consumers’ ends. Consumers can access our helpdesk conveniently: (a) Online – over the phone, email, remote-screen sharing; (b) On-Site – they can book an appointment with our experts and find doorstep services; (c) Repair-Labs – we have certified repair labs too, where your customers can drop their products for repair or maintenance, and collect later on.

We adhere to the proposed SLAs (service level agreements) and make sure that issues are resolved as per customers’ expectations.

Diagnose and Repair ServicesDiagnose and Repair Services

We can address technology problems arising due to corrupted or damaged hardware components. Here, we do thorough diagnosis of the problematic products using standard tools and techniques to avoid any unnecessary warranty claims, and accordingly provide the right technology resolution.

Home AutomationHome Automation

Our seasoned experts can provide complete support for home automation systems (lighting control, connected home, home security, network solutions, etc.), to let consumers build intelligent environments where they can stay safe and entertained while keeping energy consumption at low.

 

Value Reinforcement with Self-Help GuideValue Reinforcement with Self-Help Guide

Empower your customers to do most of the setup, installation, repair, troubleshooting, and optimization tasks on their own with the help of our easily accessible self-help guide or knowledgebase. They would be also free to get in touch with our professionals in case they encounter any issues while implementing those.

 

Facebook Twitter YouTube Google + Techvedic
My name is Anurag Sharma.
I am Founder of