Techvedic presents flexible and scalable Pro Technology Support or IT outsourcing solution for entrepreneurs in retail marketing, IT and software, consumer electronics, home automation or any other technology sector. These are aimed at enhancing their customers’ experience (CX) with respect to their marketed products or services, which can be instrumental in gaining competitive advantage.
What is customer experience and why is it so important today? Harvard Business Review believes customer experience is the cumulative experience of a customer across multiple touchpoints or channels of a brand. It decides the strength of the rapport built between a customer and its brand. Impact? It’s huge. In one of its survey, it found that brands focused on CX reaped massive rewards: increased customer satisfaction, increased revenue and reduced churn. In another study by Accenture, it was found that 53 per cent of US consumers switch their service providers on account of poor service.
Techvedic brings a comprehensive and professional IT support or IT outsourcing solution matching the needs of the customers of its clients. Expected or unexpected, simple or complex, experienced and certified technicians of Techvedic are ready to brave all technical challenges that may come across the customer’s life-cycle.
Customers choosing a product/service for the first time are more excited than others. A brand needs to capitalize that sentiment well.
Our technicians can diagnose, troubleshoot or fix any software or hardware issues that may stem up at consumers’ ends. Consumers can access our helpdesk conveniently: (a) Online – over the phone, email, remote-screen sharing; (b) On-Site – they can book an appointment with our experts and find doorstep services; (c) Repair-Labs – we have certified repair labs too, where your customers can drop their products for repair or maintenance, and collect later on.
We adhere to the proposed SLAs (service level agreements) and make sure that issues are resolved as per customers’ expectations.
We can address technology problems arising due to corrupted or damaged hardware components. Here, we do thorough diagnosis of the problematic products using standard tools and techniques to avoid any unnecessary warranty claims, and accordingly provide the right technology resolution.
Our seasoned experts can provide complete support for home automation systems (lighting control, connected home, home security, network solutions, etc.), to let consumers build intelligent environments where they can stay safe and entertained while keeping energy consumption at low.
Empower your customers to do most of the setup, installation, repair, troubleshooting, and optimization tasks on their own with the help of our easily accessible self-help guide or knowledgebase. They would be also free to get in touch with our professionals in case they encounter any issues while implementing those.