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Techvedic Takes Your Privacy Seriously

Effective Date: 8/1/2013

We have set forth a comprehensive Online Privacy Policy that governs all information collected by us or submitted to our Site(s) ( www.techvedic.com, www.techvedic.com/uk/, www.techvedic.com/au/ and www.techvedic.com/ca/ ). In order to make the policy easily accessible we make it available on our homepage with every domain and at every point where Personal Information may be requested. Your actions including access, browsing or any other use of the Site(s), reveal that you have read and understood the policy, and agree to the Techvedic’s Online Privacy Policy, in addition to the Terms of Conditions and applicable support program’ terms or specifications, included as part of this Privacy Policy by reference. In case you don’t agree to these terms and conditions at any juncture, please stop using the Website(s) or services rendered through it.

Herein “You” shall mean You, the User of the Site and “Yourself” interpreted accordingly. “We” / “Us” means Techvedic Inc. and “Our” interpreted accordingly. “User(s)” means the Visitor(s)/User(s) of the Site collectively and/or individually as the context allows. “Service” is defined as the support program operated by Techvedic and the “Techvedic Toolbar” or “Toolbar” is defined as the desktop toolbar supplied by Techvedic.

You have the right to know that what kind of personal information we collect, how we collect, and interpret and use all or part of the information voluntarily or involuntarily submitted/revealed by you on our Web site(s). This policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

U.S—E.U. and U.S—Swiss Safe Harbor

Techvedic, Inc. complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Techvedic Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Techvedic, Inc.’s certification, please visit http://www.export.gov/safeharbor/.

Information Collection and Use

Personal Information

When you connect us via chat, phone or email either for service or enquiry, we need to collect personally identifiable information. We may ask you verbally or may ask you to fill the registration or any other from in electronic format. The information may include user contact information (such as First and Last name, E-mail address, Phone number, Postal address, Company name and address, etc.) This information or the contact details will be used to assess the needs that you have pertaining to home- or business-purpose technical products, including procurement, deployment, usage, and troubleshooting linked problems, if any, and respond in your interest accordingly with the available resources. In addition, personal information will be used to administer your account, send you a newsletter, send you marketing communications (at your sole discretion), improve our Web site and marketing efforts, conduct research and analysis, and display content based upon your interest.

Payment / Sensitive Information

If user demands for the service at his/her discretion and fills the requisite forms, we will collect credit card information, and other payment information necessary for the processing of the payment. Techvedic may use a third party payment processing vendor for verifying credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. However, that’s done only to a limited extent to meet the objective of payment transaction. If you represent a company that wishes to become a Techvedic affiliate or partner, we may also collect certain sensitive business details such as Tax ID number and/or Social Security Number.

Aggregate / Anonymous Information

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

Technical / Device Information

This is vital for understanding the type of service that your system requires. In the process, we may ask for information related to: (a) age of your computer or peripherals, (b) make and model thereof, (c) hardware, software or peripherals attached to it, (e) condition of the computer/peripherals, (f) symptoms/errors/notifications related to configuration of software or hardware products, and other information required for the successful service delivery and result.

Testimonials

We display personal testimonials and reviews of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at the information below.

Tell a Friend

If you choose to use our referral service to tell a friend about our site or a specific product in our store, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Techvedic stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at contact@techvedic.com to request that we remove this information from our database.

Blog

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at contact@techvedic.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Remote access and diagnostic process

Apart from that you understand and agree that some information is accessed and stored by the diagnostic tool during the remote-access explicitly for service or support purposes. However, experts will not use the remote-access session to reach the confidential or sensitive information stored on a user machine or network. And for your information, the remote access is established only after your permission. Our diagnostic tool may collect a wide variety of useful information about the state of a computer system and the applications on it, excluding any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. The collected information will be routed to Techvedic server in an encrypted format via the secure Internet connection. The software used by Techvedic for the remote access or diagnostic do have the End-User-License-Agreement (EULA) to restrict or authorize you for the their respective usage.

Live Monitoring of Services

To do business in an ethical manner, Techvedic holds the right to monitor the on-line and off-line sessions between user and a technician. This monitoring helps us to deliver quality-based services, raise the level of customer-satisfaction, and handle any dispute in future. Besides, recorded session abets to create a knowledgebase based on real-time or practical issues, and/or conduct internal market research to shape the company’s strategy to have a long-term relationship with you.

Cookies and other Tracking Technologies

A cookie as you know is a text file that is temporarily stored on your system hard-disk or device so that the browser installed on your machine can connect with the desired Web server in a seamless manner. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use cookies to help us to track your preferences, which is substantial for us in making the Web site more relevant or friendly and useful to your searches. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the online store, will be limited.

Third Party Tracking

The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media) on the site is not covered by our privacy policy. These 3rd parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site. We do not have access or control over these technologies. We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.

Information sharing and disclosure

Techvedic is the sole owner of the information collected through the web site/phone/e-mail. We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We will not sell or rent this information to other people or non-affiliated companies except to provide products or services you’ve requested, with your permission. Herein you will find how we share and disclose the information under different circumstances:

    • We may provide your personal information to companies that provide services to help us with our business activities such as processing your payment, shipping your order, offering customer service and sending marketing communications. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

We may also disclose your personal information:

  • As required by law, such as to comply with a subpoena, or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request
  • If Techvedic is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information

Access and Choice

If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page by emailing our Customer Support at contact@techvedic.com or by contacting us by telephone or postal mail at the contact information listed below. If you no longer desire our service, please contact us directly. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt-Out Preferences

If you wish to subscribe to our newsletter or other marketing material, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in the deliverables, configuring the email preferences in your account settings page or you can contact us at contact@techvedic.com

In-House Privacy Protection and Security

Techvedic’s measures to protect your privacy through in-house practices include:

Encrypted Web site and model code-of-conduct

We are committed to protect your privacy at all points. Apart from the above, we also give subtle importance to it in our in-house practices. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. We facilitate you a secure Web page designed with the industries’ best encryption protocols (SSL), when or wherever we need your personal information. While ordering our plan or making payment online you can see the lock icon on the address bar or somewhere below the page. Also, we have a well-protected IT infrastructure, and our employees adhere with a model code-of-conduct to make sure your confidential or sensitive information are secure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at contact@techvedic.com.

Ideal verification method

Once, you are enrolled with us, we will send you a welcome mail to cross-verify password and log-on name. This is done to make sure that the services or products that we serve reach the right party address or destination. In case of any changes with your personally identifiable information, we provide you with a safe and secure way to get those amended successfully.

Third Party Links

Our Site includes links to other Web sites whose privacy practices may differ from those of Techvedic. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any such Web site you visit.

Our Web site also includes Social Media Features, such as the Facebook “Like” button, links to our various social media pages and Widgets, such as the Share this button or interactive mini-programs. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to this Privacy Policy

We may update this privacy policy to reflect changes to our information collecting and usage practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Questions and Suggestions

If you have questions or suggestions, send a mail at contact@techvedic.com or contact us at:

India

Techvedic Technologies Pvt Ltd (Registered Office)
501 West End Mall Janakpuri
Near The Piccadily (Hilton) Hotel
New Delhi-110058

United States
2780. So. Jones Blvd,
Las Vegas #3645
Nevada-89146

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